Contact & Complaints

1. How to reach us

If you have a booking, please quote your booking reference so we can help you quickly.

2. If you have a problem during your trip

If something is wrong with a service you have booked, contact us as soon as you can. Because your service is provided by an independent provider, the fastest fix is often on the spot — so tell us right away and we will coordinate with the provider to put it right while you are still there.

3. How we handle complaints

We take every complaint seriously. Here is what happens when you raise one:

• Tell us. Email support@stayeasybooking.com with your booking reference and what went wrong.
• We acknowledge. We confirm we have received your complaint and, where a service is still in progress, act quickly to help resolve it.
• We investigate. We look into it and, where the service was provided by a provider, take it up with them on your behalf.
• We respond. We come back to you with an outcome and, where something has genuinely gone wrong, work to make it right.

4. Data protection questions

For anything about your personal data or your privacy rights, contact our data protection contact at dpo@stayeasybooking.com. See our Privacy Policy for your rights. You also have the right to complain to the Data Protection Office of Mauritius.

5. Feedback

We are building StayEasy to make Indian Ocean travel easy, and we genuinely want to hear from you — what worked, what didn't, and what we could do better. Write to us any time at support@stayeasybooking.com.