Policies & Legal

Transparent terms for booking with confidence

Everything you need to know about booking, payments, privacy, and your rights when you use StayEasy. Pick a topic below to read the full policy.

Booking & payments

Booking Terms

How bookings work, your responsibilities, and our role as agent.

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Payment Terms

When and how you pay, currency, security, and refunds.

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Cancellation & Refunds

Cancellation tiers, how to cancel, and when refunds apply.

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Privacy & data

Privacy Policy

What we collect, why we use it, and who we share it with.

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Cookie Policy

How we use cookies and how you can manage them.

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Your Data Rights

Access, correction, erasure, and other rights under Mauritian law.

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Using the platform

Acceptable Use Policy

Rules for using StayEasy lawfully and honestly.

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Disclaimer & Liability

What StayEasy is responsible for — and what we are not.

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Intellectual Property

Who owns platform content and how you may use it.

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Accessibility

Our commitment to an accessible booking experience.

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Company & support

Legal Notice

Company registration, licensing, and contact details.

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Contact & Complaints

How to reach us and how we handle complaints.

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Partners & agents

Supplier Terms

Account rules for businesses using the supplier portal.

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For Partners

How StayEasy works with accommodation and experience providers.

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Travel Agent Terms

How the travel agent programme works — what you pay, and what happens when a booking changes.

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