Payment Terms

1. When you pay

Payment is taken in full at the time of booking, unless a different arrangement is clearly shown to you before you confirm. Your booking is confirmed once payment is completed; if payment is not completed, the booking is not confirmed and the price and availability are not held.

2. How you pay

Payments are processed securely through our payment provider. We accept the payment methods shown at checkout. Your card details are handled directly by the payment provider under strong security standards; StayEasy does not see or store your full card details — we keep only a secure token and the record of your transaction.

3. What the price includes

• The price shown at booking includes the cost of your travel service and our fees where applicable.
• Certain government charges are not included — in particular the tourist accommodation fee, which is collected by the property directly. Where a charge is payable at the property, this is disclosed to you before you confirm.
• Optional extras and add-ons you select are shown with their price before you add them.

4. Currency and exchange rates

Prices may be displayed in different currencies. Where you pay in a currency other than the one in which a service is priced, your bank or card provider sets the exchange rate and may apply its own fee. Any refund is made in the currency of your original payment, and the amount may differ slightly from what you paid because of exchange-rate movement.

5. How we handle your payment

StayEasy collects your payment as agent, so that your booking with the provider can be performed. Money we collect for a provider is held to be passed on for your booking and is not our income; our income is the fee or margin on the arrangement. This does not affect your consumer rights.

6. Security

Payments are protected by encryption and processed through a payment provider that meets recognised card-industry security standards. We never ask you to send full card details by email or message.

7. Failed or disputed payments

• If a payment fails, your booking will not be confirmed and you may be asked to try again.
• If you believe a payment is incorrect, contact us first at support@stayeasybooking.com so we can help before you raise a dispute with your bank.
• Where a chargeback arises from a matter that is not our or the provider's fault, we may recover amounts properly due in accordance with our Booking Terms.

8. Refunds

Refunds are governed by our Cancellation & Refund Policy and are paid to your original payment method.

9. Contact us

For any question about payments, contact us at support@stayeasybooking.com.