Cancellation & Refund Policy

Last updated: 12 August 2026

This policy explains how cancellations and refunds work when you book through StayEasy. It forms part of, and should be read with, our Booking Terms. Because StayEasy books your travel with independent providers, the cancellation rules that apply to your booking are set by the provider and are always shown to you before you confirm.

Flexible — free cancellation up to 48 hours before check-in

Cancel up to 48 hours before check-in and you are refunded in full. Cancel later, or do not arrive, and the first night is charged.
Standard — free cancellation up to 7 days before check-in

Cancel up to 7 days before check-in and you are refunded in full. Cancel later, or do not arrive, and the first night is charged.
Strict — free cancellation up to 14 days before check-in

Cancel up to 14 days before check-in and you are refunded in full. Cancel later, or do not arrive, and 50% of the booking is charged.
Non-refundable

This rate cannot be cancelled or refunded. The full booking is charged at the time of booking. This rate is offered at a saving in return.
How refunds are paid

Refunds are paid to your original payment method. We process them as soon as the policy allows; your bank may take a few days to show the funds. Where your booking was priced in a different currency from the one you paid in, the refunded amount may vary slightly with the exchange rate. The government tourist accommodation fee is collected at the property and is never charged on a cancellation. If the property cancels or cannot host you, we arrange an equivalent or better alternative, or refund you in full.
Strict 21 — free cancellation up to 21 days before check-in

Cancel up to 21 days before check-in and you are refunded in full. Cancel later and 50% of the booking is charged. If you do not arrive, the full booking is charged.
Strict 30 — free cancellation up to 30 days before check-in

Cancel up to 30 days before check-in and you are refunded in full. Cancel later and 50% of the booking is charged. If you do not arrive, the full booking is charged.

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