Booking Terms

1. Who we are and what we do

StayEasy operates an online travel platform through which you can search for and book accommodation, transport, car rental and experiences in Mauritius and the wider Indian Ocean.

We act as a booking agent. When you book, we arrange that booking with the Provider you have chosen and handle your payment on their behalf. The travel service itself is provided by the Provider, who is an independent business. A contract for the service is formed between you and the Provider; our role is to arrange that booking for you with reasonable care and skill.

2. Your account

To make a booking you may need an account. You are responsible for keeping your login details secure and for activity under your account. The information you give us must be accurate and current.

3. Making a booking

• When you book, you are asking us to arrange a booking with the Provider you have chosen.
• A booking is confirmed when you receive a confirmation from us. At that point a contract exists between you and the Provider for the service.
• The Provider's own terms, rules and policies — check-in times, cancellation rules, age limits, conduct rules, deposit and licence requirements — apply to your booking. It is your responsibility to read them; they are shown to you before you book.
• You are responsible for ensuring the details you give — names, dates, and any passport or licence number required — are correct. A Provider may refuse service if the details do not match.

4. Prices and payment

• Prices are shown at the time of booking and include our fees where applicable.
• Payment is taken in full at the time of booking, securely through our payment provider, unless a different arrangement is clearly shown to you before you confirm.
• Where a Provider prices in another currency, currency and exchange-rate variations may apply.
• Where we act as agent, the amount you pay is collected so that your booking with the Provider can be performed.
• Certain government charges — such as the tourist accommodation fee — may be payable by you directly at the property, and this will be disclosed to you before you book.

5. Changes and cancellations

• Changes and cancellations are governed by the Provider's cancellation policy for your booking, which is shown to you before you confirm. Different bookings carry different policies, from flexible to non-refundable.
• Where the Provider's policy permits a refund, we will pass it on in accordance with that policy.
• Some bookings are non-refundable. This is clearly shown before you confirm.
• To change or cancel a booking, use the platform or contact us; changes must be made through StayEasy and not directly with the Provider.
• If we are unable to arrange a booking after you have paid, we will refund the amount you paid for that booking in full.

6. If something goes wrong with your stay or service

If you have a problem with a service you have booked, contact us and we will coordinate with the Provider to help put it right. The Provider is responsible for delivering the service; we are responsible for arranging your booking and for helping you resolve issues with the Provider.

Where a Provider is unable to provide what you booked, we will help arrange a suitable alternative of an equal or better standard where possible, or a refund for the affected part of your booking.

7. Our role and what we are responsible for

• We are responsible for operating the platform and arranging your booking with reasonable care and skill.
• We are not responsible for the travel service itself — the quality, safety, delivery or conduct of the accommodation, transport, car rental or experience. That is the responsibility of the Provider, who is a separate and independent business.
• We are not liable for a Provider's acts, omissions, cancellations, closures or failures, except to the extent the law does not allow us to exclude that liability.
• We are not liable for events outside our reasonable control, including weather, natural events, strikes, or governmental action.
• Nothing in these terms limits any liability that cannot lawfully be limited, and nothing in these terms affects your statutory consumer rights.

8. How we handle your money

Where we collect payment so that your booking can be performed, we do so as agent. Money collected for a Provider is held to be passed on for your booking and is not our income; our income is the fee or margin on the arrangement. This does not affect your consumer rights.

9. Your responsibilities

• You must give accurate information and meet the Provider's requirements — including any age, licence, identity-document or health-and-fitness conditions shown for your booking.
• You are responsible for your own travel documents, insurance, and any visa or entry requirements.
• You must behave lawfully and respectfully towards Providers and their staff; a Provider may refuse or end a service for unlawful or unsafe conduct.
• You are responsible for arriving on time for time-sensitive services such as transfers, experiences and vehicle collections.

10. Reviews and content

Only customers with a completed booking may leave a review, and reviews are moderated in line with our published standards. You must not post unlawful, false or offensive content. You grant us permission to use the reviews and content you submit on the platform.

11. Intellectual property

The StayEasy platform, brand, content and design are owned by StayEasy or our licensors and are protected by law. You may use the platform to make genuine bookings; you may not copy, scrape, resell or misuse it.

12. Privacy

We handle your personal data in accordance with our Privacy Policy and the Mauritius Data Protection Act 2017.

13. Changes to these terms

We may update these terms from time to time. The version shown when you book is the version that applies to your booking. The "last updated" date shows when they last changed.

14. Law and disputes

These terms are governed by the laws of the Republic of Mauritius. If you have a concern, contact us first at support@stayeasybooking.com and we will try to resolve it in good faith. Any dispute that cannot be resolved is subject to the courts of the Republic of Mauritius, without affecting any mandatory consumer-protection right you have under applicable law.

15. Contact us

Stay Easy Co Ltd, Bundhun Road, L'Aventure 1410-04, Mauritius
Customer support: support@stayeasybooking.com